Alabaster Academics Privacy Policy
At Alabaster Academics, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Alabaster Academics is a UK-based academic support service. For any questions regarding this policy or your data, you can contact us at:
Email: admin@alabasteracademics.com
Address: 128 City Road, London, EC1V 2NX, United Kingdom
2. What Data We Collect
We may collect the following personal data:
Contact Information: Name, email address, phone number, and billing address.
Order Information: Details about your academic requirements, documents you upload, and communications related to your orders.
Payment Information: Payment details processed securely through third-party payment providers (we do not store your full payment details).
Technical Data: IP address, browser type, and other data collected through cookies to enhance your website experience.
3. How We Use Your Data
We process your personal data for the following purposes:
To provide and deliver our services, including creating and delivering academic materials.
To communicate with you regarding your orders, updates, and customer support.
To process payments securely.
To comply with legal obligations, such as record-keeping for tax purposes.
To improve our website and services through analytics (aggregated and anonymised).
4. Legal Basis for Processing
We only process your personal data where we have a legal basis to do so, including:
Consent: When you agree to specific uses of your data (e.g., marketing communications).
Contractual Obligation: To fulfill your orders or respond to pre-contractual requests.
Legal Compliance: To meet our legal and regulatory requirements.
Legitimate Interests: To improve our services and ensure website functionality.
5. Sharing Your Data
We only share your data with trusted third parties when necessary:
Service Providers: Such as payment processors, IT support, and hosting services.
Legal Authorities: If required to comply with legal obligations or defend against legal claims.
We do not sell or share your personal data with third parties for marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. For example:
Order-related data: Retained for 7 years to meet tax and accounting requirements.
Marketing data: Retained until you opt out or withdraw consent.
7. Your Rights
Under the UK GDPR, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete personal data.
Erasure: Request deletion of your data where it is no longer necessary.
Restriction: Limit the processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests.
Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, contact us at [Your contact email].
8. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and regular security reviews.
10. International Transfers
If your data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.
11. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly where appropriate.
12. Contact Us
If you have questions or concerns about this privacy policy or how we handle your data, contact us at:
Email: Admin@alabasteracademics.com
Address: 128 City Road, London, EC1V 2NX, United Kingdom
If you are unsatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO)at ico.org.uk.
This policy is effective as of 3rd January 2025.
Alabaster Academics Privacy Policy
At Alabaster Academics, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Alabaster Academics is a UK-based academic support service. For any questions regarding this policy or your data, you can contact us at:
Email: [Your contact email]
Address: [Your business address]
2. What Data We Collect
We may collect the following personal data:
Contact Information: Name, email address, phone number, and billing address.
Order Information: Details about your academic requirements, documents you upload, and communications related to your orders.
Payment Information: Payment details processed securely through third-party payment providers (we do not store your full payment details).
Technical Data: IP address, browser type, and other data collected through cookies to enhance your website experience.
3. How We Use Your Data
We process your personal data for the following purposes:
To provide and deliver our services, including creating and delivering academic materials.
To communicate with you regarding your orders, updates, and customer support.
To process payments securely.
To comply with legal obligations, such as record-keeping for tax purposes.
To improve our website and services through analytics (aggregated and anonymised).
4. Legal Basis for Processing
We only process your personal data where we have a legal basis to do so, including:
Consent: When you agree to specific uses of your data (e.g., marketing communications).
Contractual Obligation: To fulfill your orders or respond to pre-contractual requests.
Legal Compliance: To meet our legal and regulatory requirements.
Legitimate Interests: To improve our services and ensure website functionality.
5. Sharing Your Data
We only share your data with trusted third parties when necessary:
Service Providers: Such as payment processors, IT support, and hosting services.
Legal Authorities: If required to comply with legal obligations or defend against legal claims.
We do not sell or share your personal data with third parties for marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. For example:
Order-related data: Retained for 7 years to meet tax and accounting requirements.
Marketing data: Retained until you opt out or withdraw consent.
7. Your Rights
Under the UK GDPR, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete personal data.
Erasure: Request deletion of your data where it is no longer necessary.
Restriction: Limit the processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests.
Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, contact us at [Your contact email].
8. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and regular security reviews.
10. International Transfers
If your data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.
11. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly where appropriate.
12. Contact Us
If you have questions or concerns about this privacy policy or how we handle your data, contact us at:
Email: [Your contact email]
Address: [Your business address]
If you are unsatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO)at ico.org.uk.
This policy is effective as of [Insert Date].